John Lewis Home Solutions,
Research, UI/UX design and facilitation.

john lewis

Home Solutions

The John Lewis Partnership’s first step into on-demand services - Home Solutions. Via the app or website customers are able to find and book a John Lewis approved trades person.

My job was to ensure this project was suitably executed with its parent brands emphasis on trust during its trial in various UK regions. This included customer research, empathy and journey mapping, running creative sprints and final UI design. The service first launched in Milton Keynes and steadily rolled out to other areas as we improved the product. By carefully monitoring customer feedback we were able to enhance the product in appropriate ways with each iteration.

john lewis
app design app design app design app design john lewis home solutions design