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John Lewis Home Solutions,
Research, UI/UX design and facilitation.

Home Solutions

The John Lewis Partnership’s first step into on-demand services - Home Solutions. Via the app or website customers are able to find and book a John Lewis approved trades person.

My job was to ensure this project was suitably executed with its parent brands emphasis on trust during its trial in various UK regions. This included customer research, empathy and journey mapping, running creative sprints and final UI design. The service first launched in Milton Keynes and steadily rolled out to other areas as we improved the product. By carefully monitoring customer feedback we were able to enhance the product in appropriate ways with each iteration.

Other projects

Cook Well from Waitrose

A challenging but lovely project - Cook Well is a food subscription service from one of the UK's most upmarket grocers. The launch of this product involved plenty of user research, prototyping and testing. This all helped to shape the offerings general direction, brand and online experience.

John Lewis Shopping Apps

I'm happy to say that during my 3 years in the John Lewis apps team I had the opportunity to research and design everything from core shopping journeys, navigation, inspiration and account maintenance. When necessary I ran 5 day Google style design sprints and during this time refined a few approaches to developing creative solutions that work well as a team.

A few others